[ How It Works ]
How Kolvren Works — From First Conversation to Live System
Discovery
We start with a short call to understand your business — your services, your customers, how you currently handle calls and leads, and what's falling through the cracks. No technical knowledge needed on your end.
Configuration
We build your system. We configure the AI with your business information, connect it to your calendar or booking system, set up your CRM integration, and run internal tests before anything touches your customers.
Testing
We run live test calls and scenarios with you. You hear exactly what your customers will hear. We refine until everything is right.
Go Live
Your system goes live. Your number is connected. The AI is answering calls.
Ongoing Support
You have direct access to us for updates, fixes, and changes. Your services change — we update the AI. Something isn't working right — we fix it fast. That's what the monthly retainer covers.
[ Frequently Asked Questions ]
Do I need any technical knowledge to work with Kolvren?+
No. We handle every technical detail — you just tell us how your business works.
How involved do I need to be during the setup process?+
Mostly during discovery and testing — a short call up front and a review before go-live. In between, we do the building.
What if my business information changes after we go live?+
Let us know and we update your system's information right away — hours, services, pricing, anything that's changed.
What does ongoing support actually include day-to-day?+
Monitoring your system, fixing anything that isn't working right, and updating it as your business evolves.
How do I report an issue or request a change?+
You reach out directly to our team — no ticket queues, no account managers, just a fast response.